📌 Frequently Asked Questions (FAQs)

Got questions? We’re here to help!

1. How do I place an order?

Simply browse our product categories, select the item you want, choose the quantity, and click “Add to Cart.”
Once you’re ready to checkout, fill in your shipping and payment details, then confirm your order.

2. What payment methods do you accept?

We accept major credit and debit cards, bKash, Nagad, Rocket.

3. How can I track my order?

You can track your order by visiting our Track Your Order page and entering your order number.

4. What is your return policy?

We offer a 7-day return policy on most items. Products must be in their original condition.
Note: Some items (e.g., custom products or used items) may not be eligible for return. See our Return Policy page for full details.

5. How long does delivery take?

• Standard delivery: 5–7 business days

• Expedited options are available during checkout.
  Delivery times vary by location and courier service.

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6. Can I cancel or modify my order after placing it?

Yes, but only within a limited time after placing the order.
Please contact our support team immediately for assistance.

7. Do you offer international shipping?

Yes, we ship to selected countries.
Shipping fees and delivery timelines depend on your location. See our Shipping Policy for more info.

8. How do I use a discount or promo code?

At checkout, enter your code in the “Promo Code” field.
Once applied, the discount will be reflected in your total.

9. Is my payment information secure?

Absolutely. We use secure encryption and trusted payment gateways.
Rajshahi Gadgets never stores your credit card or financial information.

10. What if I receive a damaged or incorrect item?

If your item is damaged or incorrect, please contact us within 48 hours of delivery.
We’ll arrange for a replacement or refund promptly.

11. Can I create a wishlist?

Yes! Simply click the heart icon ❤️ on any product to save it to your wishlist for later.

12. What should I do if I forget my password?

Click “Forgot Password?” on the login page.
We’ll send you an email with a link to reset your password.

13. How can I contact customer support?

You can reach us via the Contact Us form on our website or from your account dashboard if you’re a registered user.
Our support team is available 7 days a week to assist you.